Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
How do I return or exchange an item?
Our return policy is effective for 7 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.
What types of Payment methods do you accept?
We offer various payment methods: Bank Transfer, GCash and recently we got our website approved to accept major credit cards such as Mastercard and Visa via PayMongo!
What are your shipping options?
Local deliveries via Grab and J&T express. International deliveries via DHL.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit within the 7 day return time frame. Please contact us at [woof@koda.com.ph]
Where do you ship from?
Primarily we ship out from fulfillment centers in the Philippines. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [woof@koda.com.ph] and we’ll get you sorted!
Yes! We offer immediate order cancellation between 24 and 48 hours of your order being placed.
Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet.
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.
How do I return or exchange an item?
Our return policy is effective for 7 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.
What types of Payment methods do you accept?
We offer various payment methods: Bank Transfer, GCash and recently we got our website approved to accept major credit cards such as Mastercard and Visa via PayMongo!
What are your shipping options?
Local deliveries via Grab and J&T express. International deliveries via DHL.
What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request a refund, or an exchange/store credit within the 7 day return time frame. Please contact us at [woof@koda.com.ph]
Where do you ship from?
Primarily we ship out from fulfillment centers in the Philippines. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive; if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, please contact us at [woof@koda.com.ph] and we’ll get you sorted!